Legal Information
Privacy Policy
This Privacy Policy explains how NicheFerro collects, uses, shares, and protects personal information when you visit our website, contact us, or conduct business with us.
- Effective Date
- September 15, 2026
- Data Controller
- Chengdu Sancred Trading Co., Ltd.
Our Privacy Commitment
We collect only the information reasonably needed to operate our website, respond to technical and commercial inquiries, fulfill business obligations, and protect our services.
Section 01
Overview
NicheFerro is the trading brand of Chengdu Sancred Trading Co., Ltd. In this Privacy Policy, "NicheFerro," "we," "us," and "our" refer to Chengdu Sancred Trading Co., Ltd.
This Privacy Policy applies to personal information processed through nicheferro.com, our inquiry channels, email communications, and other business interactions related to our products and services. It applies to website visitors, prospective customers, customers, supplier contacts, and other business representatives.
This policy does not apply to websites, platforms, or services operated independently by third parties. Their privacy practices are governed by their own policies.
Section 02
Information We Collect
The information we collect depends on how you interact with us and may include the categories described below.
Information You Provide to Us
- Contact details, including your name, business email address, telephone number, and Mobile or WhatsApp number.
- Business details, including company name, role, country, delivery destination, and purchasing authority.
- Inquiry details, including product category, grade, chemistry, technical specifications, quantity, and intended application.
- Commercial records, including quotations, contracts, payment information, shipping instructions, and transaction correspondence.
- Documents and other information you choose to send through email, messaging services, or website forms.
Information Collected Automatically
- Device and browser information, such as device type, operating system, browser type, and language settings.
- Connection information, such as IP address, approximate location, access time, and referring website.
- Website activity, such as pages viewed, links selected, session duration, and navigation patterns.
- Security and diagnostic information used to identify errors, misuse, fraud, or unauthorized access.
Information from Third Parties
We may receive business contact or transaction information from authorized representatives, logistics providers, inspection agencies, partner plants, referral sources, public business directories, or compliance screening providers. We use this information only where permitted by law and relevant to a legitimate business purpose.
Please do not submit sensitive personal information, such as government identification numbers, medical information, or private financial credentials, unless we specifically request it for a lawful transaction requirement.
Section 04
How We Use Information
We may use personal information for the following purposes:
-
Inquiry and Technical Review
Respond to inquiries, assess specifications, coordinate plant capability reviews, and recommend suitable product routes.
-
Quotations and Transactions
Prepare quotations, negotiate terms, process orders, manage payments, and provide transaction records.
-
Production and Delivery
Coordinate partner plants, quality inspection, documentation, logistics, customs, delivery, and after-sales support.
-
Business Communications
Send service messages, respond to requests, follow up on purchasing plans, and share relevant product information.
-
Website Improvement
Analyze performance, diagnose technical issues, improve content, and understand how visitors use the website.
-
Security and Compliance
Prevent misuse, protect legal rights, maintain records, conduct compliance checks, and meet regulatory obligations.
Legal Bases for Processing
Where applicable law requires a legal basis, we process information because it is necessary to take steps at your request or perform a contract, comply with legal obligations, pursue legitimate business interests that do not override your rights, protect vital interests, or act with your consent.
We do not use personal information to make solely automated decisions that produce legal or similarly significant effects.
Section 05
How We Share Information
We may disclose information only when reasonably necessary for the purposes described in this policy, including to:
- Partner plants and technical providers that assess feasibility, manufacture products, prepare samples, or provide quality documentation.
- Service providers supporting website hosting, email, analytics, translation, communications, document storage, information security, and professional advice.
- Inspection, logistics, and trade participants involved in testing, shipping, customs clearance, export documentation, banking, or payment processing.
- Authorities and other parties where disclosure is required by law or reasonably necessary to protect safety, prevent fraud, enforce agreements, or defend legal rights.
- Business transaction participants in connection with a merger, reorganization, financing, acquisition, or transfer of business assets, subject to appropriate safeguards.
NicheFerro does not sell personal information for monetary consideration. We also do not knowingly share personal information for cross-context behavioral advertising.
Section 06
International Data Transfers
NicheFerro operates internationally and is based in China. Your information may be processed in China and in other countries where our partner plants, service providers, logistics providers, customers, or professional advisers operate.
Privacy laws in these locations may differ from those in your country. Where required, we use appropriate safeguards for international transfers, such as contractual protections, data minimization, access controls, and other legally recognized transfer mechanisms.
Section 07
Retention and Security
Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including business follow-up, contract performance, warranty or dispute management, accounting, tax, export, sanctions, and other legal requirements.
Retention periods vary according to the nature of the information, the business relationship, legal requirements, and the need to establish or defend legal claims. Information that is no longer required is deleted, anonymized, or securely archived.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
No internet transmission or storage system is completely secure. You should use care when sending confidential information and contact us promptly if you suspect unauthorized use of your communications with NicheFerro.
Section 08
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of information, subject to legal exceptions.
Request restriction of or object to certain processing.
Request a portable copy of eligible information.
Withdraw consent where processing is based on consent.
Opt out of direct marketing communications at any time.
Lodge a complaint with an appropriate data protection authority.
To exercise a privacy right, contact us using the details below and describe your request. We may ask for information reasonably necessary to verify your identity and authority. Authorized agents may submit requests where permitted by law, subject to verification.
We will not unlawfully discriminate against you for exercising a privacy right. Some rights are subject to exemptions, and we may retain information where necessary to comply with law, complete a transaction, resolve disputes, or protect legal rights.
Section 09
Additional Information
Marketing Communications
You may opt out of marketing emails by using the unsubscribe method provided in the message or by contacting us. We may still send non-promotional messages related to inquiries, contracts, orders, security, or legal matters.
Children's Privacy
Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided information to us, please contact us so we can review and delete it where appropriate.
Third-Party Links and Services
Our website may link to third-party websites or communication services. We do not control their privacy or security practices. Review the relevant third party's privacy notice before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technologies, services, or legal obligations. The updated effective date will appear at the top of this page. We will provide additional notice where required by law.
Section 10
Contact Us
If you have questions about this Privacy Policy, our handling of personal information, or a privacy rights request, contact us using the details below.
Data Controller
Chengdu Sancred Trading Co., Ltd.
Trading as NicheFerro
Chengdu, Sichuan, China
Privacy Contact
inquiry@nicheferro.comPlease use "Privacy Inquiry" as the email subject and include your country and the nature of your request.